Refund policy
Return & Refund Policy
At Earn the Summit, every product is made to order. Because each item is produced specifically for your order, we generally do not accept returns or exchanges for change of mind, incorrect size selection, or incorrect color selection.
Damaged, defective, or incorrect items
If your order arrives damaged, defective, misprinted, or you receive the wrong item, contact us within 30 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photos showing the product and the problem
Once the issue is reviewed, we’ll arrange an appropriate resolution, which may include a replacement or refund. In many cases, a damaged or defective item will not need to be returned.
Sizing and color
Please review the size guide and product details carefully before placing your order. Because our products are made to order, we cannot offer refunds or exchanges when the correct item was received but the wrong size or color was selected at checkout.
Order changes and cancellations
Orders may enter production shortly after they are submitted. If you need to change or cancel an order, contact us as soon as possible. We cannot guarantee changes or cancellations once production has started.
Lost or delivery-related issues
If your order appears lost, arrives damaged, or has another delivery issue, contact us so we can review the order.
Customers are responsible for providing a complete and accurate shipping address. Orders that cannot be delivered because of an incorrect or incomplete address may not qualify for a full refund or free replacement.
Refunds
If a refund is approved, it will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
Contact
For questions about an order, replacement, or refund, contact:
Nothing in this policy limits any rights you may have under applicable consumer-protection law.